Plessers.com Reviews
Based on 20 customer reviews and online research, plessers.com has a consumer rating of 3.3 out of 5 stars, indicating that most customers are generally satisfied with Plessers.com.
5 Stars(7)
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4 Stars(4)
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3 Stars(2)
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2 Stars(2)
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1 Star(5)
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How would you rate Plessers.com?
Top Reviews
Have only received 1 of 2 of the items I ordered after almost 2 months. Zero ... zip communication from Plesser’s. Only received the first item after I emailed and complained (thinking I would receive my entire order), to my dismay only received 1 of the 2 items, have emailed about the second item, crickets from Plesser’s. Crickets.
Terrible service. The price was the best we found anywhere and the delivery terms were awesome, but delivery was many weeks late. Understand, the covid-19 pandemic has caused a lot of disruption, but this was a matter of Plesser's not being proactive. We were told our fridge would take 2-3 weeks to deliver. After more than 3 weeks I called them, only to be told it had been discontinued. They gave us a good deal on an upgrade and were again told 2-3 weeks. Again, over 3 weeks later, I called and they had no status. A few days later I was contacted for delivery. They use AM Home Delivery & Trucking outside their immediate area. Awful service. Completely automated, so when things go wrong, they go very badly, since there is no one to call. Was given a 4-1/2 hour delivery window - they showed up 2 hours before the beginning of the window. I had to cancel an appointment as a result. Then I was constantly berated by the driver because they couldn't find our house and it was a big fridge, requiring door removal for delivery. We have a 36" entry door and the instructions on the front of the fridge clearly indicated the door would need to be removed. Still, they tried everything they could to bring it in with the doors on, then finally gave up and removed them, then blamed me for how long it took. It's amazing they did not badly damage the unit. If you have a lot of time and don't care about delivery schedule, their prices can't be beat. Overall, I would have paid far more to not be without a fridge for 6 weeks.
Customer Reviews (20)
Plessers was quick to fix a small issue with some damage in delivery. No fault of their own they stepped up and made it right. I will always buy my alliances from them
The delivery service they use(A M trucking) is horrendous. Delivery was supposed to be on 4/19. Received a call 4/10 that they were going to deliver on 4/12. We didn’t own the house yet. Rescheduled for 4/23. On 4/23 they said they couldn’t find the house so they turned around and went back to North Carolina. Never called to ask for directions. Scheduled now for 4/29
You delivered and installed to our satisfaction. Thank you.
Great price on a great product. Took longer to get than I would have liked, but that’s a supply chain issue.
did not like all the added charges like delivery and installation of coarse I want it installed what am I going to leave it in the backyard. I have been a customer for 30 years.But now I will go to Lowes or Home Depot
Purchased Thermador dishwasher and it was delivered 1/8/21. We had paid for installation but driver informed us he did not have required electric box.
In addition machine did not have fiberglass blanket and interior was wet as though it had been previously operated.
No one knew this machine required electric box and needed this blanket?
On 1/13/21 two men. came and installed washer. They did a good job and machine is operating well.
We still wonder who decided not to include blanket and if unit would be quieter with blanket.
We had to wait 3 months for the refrigerator, due I suppose to pandemic shortages, logistics issues, etc. Delivery was great, the appliance works beautifully. The only complaint we had was that after ordering online, receiving the receipt online, there was no further contact/update from Plesser's for 2 months. Regular updates/explanations would have helped the situation.
Purchased two refrigerators both came damaged, shipped separately. Tired of receiving imperfect products.
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